Privacy Policy

1. Introduction

Welcome to dht88, Bangladesh's trusted online casino and sports betting platform. We are deeply committed to safeguarding the privacy and personal information of every player who visits or registers on our platform. This Privacy Policy explains in plain, clear language what personal data we collect, why we collect it, how we use it, and the choices available to you as a player based in Bangladesh.

By accessing, registering, or using the dht88 platform — including our website, mobile experience, games, promotions, and support channels — you acknowledge that you have read and agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the platform. This policy applies to all users in Bangladesh and is written in accordance with internationally recognised data protection principles.

2. Information We Collect

dht88 collects information about you through several channels when you use our platform. The types of data we gather fall into three main categories: information you give us directly, information generated automatically by your use of the service, and information provided by trusted third-party partners.

Information You Provide Directly

• Full name, date of birth, and national ID or passport details for identity verification purposes.
• Email address, mobile phone number, and residential address (city, district, and division within Bangladesh — such as Dhaka, Chittagong, Sylhet, or Khulna).
• Username, password (stored in encrypted form), and security questions you set during account registration.
• Payment account identifiers — for example, your bKash wallet number, Nagad account, or Rocket mobile banking details — used to process deposits and withdrawals.

Information Collected Automatically

• Device information including IP address, browser type and version, operating system, and device identifiers.
• Gameplay data: games accessed, bet amounts, wagering history, session duration, and game outcomes.
• Log files recording access times, pages visited, referral URLs, and click-path data within our platform.

Information from Third-Party Partners

• Identity verification providers who help us confirm the accuracy of documents you submit as part of our KYC process.
• Payment processors and mobile money operators (including bKash, Nagad, Rocket, and Upay) who confirm transaction status.
• Fraud detection and anti-money-laundering (AML) screening services that flag suspicious patterns to keep the platform safe for all users.

3. How We Use Your Information

dht88 uses the personal data we collect solely for legitimate purposes that are directly connected to providing you with a safe, enjoyable, and fair gaming experience. Specifically, your information is used to:

• Create and manage your dht88 account, verify your identity, and maintain accurate records in compliance with responsible gaming obligations.
• Process your deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment methods quickly and securely.
• Deliver personalised game recommendations, promotional offers, and bonus notifications tailored to your preferences and activity on the platform.
• Detect, prevent, and investigate fraudulent activity, money laundering, underage gambling, and other misuse of the platform.
• Provide customer support, respond to your enquiries, and resolve disputes or technical issues in a timely manner.
• Improve and optimise the platform experience through analytics, A/B testing, and aggregated behavioural analysis.

4. Sharing Your Information

dht88 does not sell, rent, or trade your personal information to third parties. We share data only in the following limited circumstances, and only to the extent necessary for each purpose:

• Service providers acting on our behalf, such as KYC verification partners, fraud screening tools, payment processors (bKash, Nagad, Rocket), and cloud hosting infrastructure providers — all bound by strict data-processing agreements.
• Law enforcement, regulatory bodies, or courts where we are legally required to disclose information to comply with a valid legal obligation or court order.
• Business successors in the unlikely event that dht88 undergoes a merger, acquisition, or asset transfer — in which case the new entity will honour this Privacy Policy.
• Responsible gaming support organisations where we have reasonable grounds to believe that a player may be at risk of problem gambling and where sharing is in the player's genuine best interest.

When we share data with external processors, we require them to implement data protection measures equivalent to our own and to use your data only for the specified purpose. We do not permit our service providers to use your personal data for their own marketing purposes.

5. Cookies and Tracking Technologies

Like most modern online platforms, dht88 uses cookies and similar tracking technologies (such as pixels and local storage) to make our site function correctly, remember your preferences, and understand how players interact with the platform. We use three categories of cookies:

• Essential cookies: required for core site functionality including login sessions, security tokens, and language preferences. Cannot be disabled without impacting your ability to use the service.
• Analytics cookies: help us understand how users navigate the platform — which pages are most visited, how long sessions last, and where users encounter difficulty. This data is aggregated and anonymised.
• Preference cookies: store your chosen settings such as your selected language (English or Bengali), display preferences, and recently viewed game categories to personalise your return visits.

You can manage cookie preferences through your browser settings at any time. Blocking essential cookies may prevent certain platform features from working correctly. We do not use cookies to track your activity on websites outside of dht88.

6. Data Security

The security of your personal information is a top priority for dht88. We employ industry-standard technical and organisational safeguards to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include 256-bit SSL encryption for all data transmitted between your device and our servers, secure and salted password hashing, firewall protection, regular third-party security audits, and strict access controls that limit which internal team members can view sensitive player data.

While we take every reasonable precaution to secure your data, no digital platform can guarantee absolute security against all possible threats. We encourage you to use a strong, unique password for your dht88 account, enable any available two-step verification, and contact our support team immediately if you suspect unauthorised access to your account.

7. Data Retention

dht88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. For active players, account data is retained throughout the lifetime of the account. For closed or inactive accounts, we retain core identification and transaction records for a minimum of five years following account closure to comply with responsible gaming, financial record-keeping, and fraud prevention obligations.

After the retention period has expired and there is no remaining legal basis for keeping the data, we will securely delete or anonymise your information so that it can no longer be associated with you as an individual.

8. Your Rights and Choices

As a dht88 player, you have meaningful rights over how your personal information is handled. You may exercise any of the following rights at any time by contacting our support team at [email protected]:

• Right of access: request a copy of the personal data dht88 holds about you.
• Right to rectification: ask us to correct any inaccurate or incomplete personal data on your account.
• Right to erasure: request deletion of your personal data where there is no overriding legal obligation for us to retain it.
• Right to restrict processing: ask us to suspend the use of your data in certain circumstances (for example, while a dispute is being resolved).
• Right to withdraw consent: where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all rights requests within 30 days. In some cases, we may need to verify your identity before acting on a request to protect account security. We will not charge a fee for reasonable requests.

9. Third-Party Payment Processors

When you make a deposit or withdrawal through bKash, Nagad, Rocket, Upay, or any other payment method supported on dht88, your payment credentials and transaction data are handled directly by those payment processors. dht88 receives only a transaction confirmation and a masked identifier — we do not store your full bKash PIN, Nagad passcode, or card CVV numbers on our servers. Each payment partner operates under its own terms of service and privacy policy, which we encourage you to review.

10. Protection of Minors

dht88 is strictly an adults-only platform. You must be 21 years of age or older to register, deposit, or participate in any game or betting activity on this site. We do not knowingly collect personal data from individuals under the age of 21. During registration, players are required to confirm their age, and our KYC verification process is designed to identify and remove underage users.

If we discover that personal data has been collected from a player under 21, we will immediately suspend the account, delete the collected data, and reverse any associated transactions to the extent technically possible. Parents and guardians in Bangladesh who suspect that a minor in their household has registered on dht88 should contact us immediately at [email protected].

11. Changes to This Privacy Policy

dht88 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, new regulatory requirements, or improvements to the platform. When we make a material change to this policy, we will update the 'Last updated' date shown at the top of this page and, where appropriate, notify registered players by email or through an in-platform notification.

Your continued use of dht88 following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to how dht88 handles your personal data, our dedicated support team is available around the clock to assist you. Bangladesh Standard Time (BST, UTC+6) applies for response time estimates.

Email (plain text, not a link): [email protected] — we aim to respond to all privacy-related enquiries within two business days.